Frequently Asked Questions
Breast Pump Frequently Asked Questions?
I think my breast pump is faulty, what should I do?
Can I sterilise my breast pump?
You should sterilise all parts of your breast pump that come into contact with breastmilk; these include: – Comfort Fit breast cushions, valve, diaphragm, diaphragm cap, milk storage bottle, breast cushion body. You will also need to sterilise the container ring, disc, sealing cap, teat and lid, if storing for baby’s next feed.
You do not need to wash or sterilise the tubing, electric cable or base unit.
Do you have spare parts for the breast pump?
You can find spare parts for all our breast pumps here. Select “Nature of Enquiry” as “Breast Pump Parts” and one of our team will be in touch.
How do I store breast milk?
The NHS states that when stored correctly, expressed milk will last for:
- up to five days in the fridge at 4°C or lower
- two weeks in the ice compartment of a fridge
- up to six months in a freezer
Full details can be found by clicking here.
How do I know if my Comfort Fit Breast Cushion fits properly?
Read our full guide on how to get the right fit for you.
My breast pump doesn’t have any suction, what is wrong?
There are a couple of things to check if your breast pump is not giving out any suction.
- Make sure you power supply is connected to your breast pump and that your batteries or power bank have charge.
- Check the tubing is not kinked or has any knots restricting air flow.
- Make sure the correct ends of the tubing are connected to the base unit and to the breast cushion body.
- Inspect the valve to make sure it is not damaged.
- Check that your diaphragm is the right way up inside the breast cushion body.
If you require spare parts please click here, or if you are still experiencing issues please contact us. Select “Nature of Enquiry” as “My Product is Faulty” and one of our team will be in touch.
Spare Parts Frequently Asked Questions
Do you have breast pump replacement parts?
Do you have replacement parts for bottles?
Teats should be replaced if you notice damage to them, discolouring or tears. Teats should also be replaced once if you can see baby is struggling to drink from the bottle, where you should replace with the next size up teat. You can find out where to buy the teats by clicking here.
3-in-1 TheraPearl Breast Therapy Pads Frequently Asked Questions
How do I warm them?
Please follow these instructions carefully as overheating may cause injury, including burns.
Please refer to your microwave instructions for wattage.
1,250 watts = 11 seconds
1,000 watts = 13 seconds
700 watts = 16 seconds
Heating beyond the suggested time (maximum of 16 seconds) which is not recommended by Lansinoh, may damage or destroy your 3-in-1 TheraPearl Breast Therapy Pads. Overheating or prolonged application may cause injury. Do not apply to sensitive skin or open wounds. Do not puncture pack and/or ingest contents. Do not fall asleep using pack. For extreme, prolonged or chronic pain, consult a healthcare professional.
How do I use the pads cold?
I don’t have a microwave; how can I warm them?
Submerge pack without sleeve in pot of water. Pack cannot touch bottom of pot. Bring water to boil, remove from heat, and keep submerged for 1-2 Minutes. Test pack temperature before application. If desired temperature is not reached, submerge for one additional minute. Place packs in sleeves before using.
Feeding Bottle & NaturalWave teats Frequently Asked Questions
What teat do the feeding bottles come with?
160ml feeding bottles are supplied with a slow flow teat.
240ml feeding bottles are supplies with a medium flow teat.