Frequently Asked Questions
Lanolin Nipple Cream Frequently Asked Questions
What is the expiry date of HPA Lanolin Nipple Cream?
Breast Pump Frequently Asked Questions
I think my breast pump is faulty, what should I do?
Can I sterilise my breast pump?
You should sterilise all parts of your breast pump that come into contact with breastmilk; these include: – Comfort Fit breast cushions, valve, diaphragm, diaphragm cap, milk storage bottle, breast cushion body. You will also need to sterilise the container ring, disc, sealing cap, teat and lid, if storing for baby’s next feed.
You do not need to wash or sterilise the tubing, electric cable or base unit.
Do you have spare parts for the breast pump?
You can find spare parts for all our breast pumps here.
How do I store breast milk?
The NHS states that when stored correctly, expressed milk will last for:
- up to five days in the fridge at 4°C or lower
- two weeks in the ice compartment of a fridge
- up to six months in a freezer
Full details can be found by clicking here.
How do I know if my Comfort Fit Breast Cushion fits properly?
Read our full guide on how to get the right fit for you.
My breast pump doesn’t have any suction, what is wrong?
There are a couple of things to check if your breast pump is not giving out any suction.
- Make sure you power supply is connected to your breast pump and that your batteries or power bank have charge.
- Check the tubing is not kinked or has any knots restricting air flow.
- Make sure the correct ends of the tubing are connected to the base unit and to the breast cushion body.
- Inspect the valve to make sure it is not damaged.
- Check that your diaphragm is the right way up inside the breast cushion body.
If you require spare parts please click here, or if you are still experiencing issues please contact us.
How often should you replace breast pump valves?
You can purchase a pack of 4 replacement valves here.
How do I know when to replace breast pump valves?
If you notice a decrease in suction from your breast pump or a reduced amount of breastmilk during your expressing session. If there’s a tear in your valve, you will need to replace it. You can purchase a pack of 4 replacement valves here.
Spare Parts Frequently Asked Questions
Do you have breast pump replacement parts?
You can find spare parts for all our breast pumps here.
Do you have replacement parts for bottles?
You can purchase our storage bottle, with teat ring and cap here as a single or for a Pack of 2 here.
Teats should be replaced if you notice damage to them, discolouring or tears. Teats should also be replaced once if you can see baby is struggling to drink from the bottle, where you should replace with the next size up teat. You can find out where to buy the teats by clicking here.
3-in-1 TheraPearl Breast Therapy Pads Frequently Asked Questions
How do I warm them?
Please follow these instructions carefully as overheating may cause injury, including burns.
Please refer to your microwave instructions for wattage.
1,250 watts = 11 seconds
1,000 watts = 13 seconds
700 watts = 16 seconds
Heating beyond the suggested time (maximum of 16 seconds) which is not recommended by Lansinoh, may damage or destroy your 3-in-1 TheraPearl Breast Therapy Pads. Overheating or prolonged application may cause injury. Do not apply to sensitive skin or open wounds. Do not puncture pack and/or ingest contents. Do not fall asleep using pack. For extreme, prolonged or chronic pain, consult a healthcare professional.
How do I use the pads cold?
I do not have a microwave; how can I warm them?
Fill a large pot with enough water to fully submerge the pack without touching the bottom of the pot. Bring water to a boil and remove pot from heating surface. Do not immerse pack while water is being heated. Use a blunt, nonmetallic tool to submerge and remove the pack from the water. Do not leave pack unattended while heating. If pack has a strap that is removable, remove strap before heating pack. If strap is not removable, avoid submerging strap while heating the pack.
Submerge pack for the time listed below. If pack has not reached desired temperature, submerge again (in same water) for an additional minute.
Do not allow the pack to come in contact with the pot or heat source for prolonged time, excessive contact may rupture the pack. Towel dry pack before applying. Always inspect the pack for signs of damage or leaking prior to use and discard if damage is found. Always test the pack temperature before application and allow to cool if needed.
Feeding Bottle & NaturalWave teats Frequently Asked Questions
What teat do the feeding bottles come with?
160ml feeding bottles are supplied with a slow flow teat.
240ml feeding bottles are supplies with a medium flow teat.
How do I wash the Lansinoh Feeding Bottles?
Can I wash the feeding bottles in the dishwasher?
How long will bottles stay sterile for after sterilising?
After I have sterilised my baby’s bottles and teats, how should I dry them?
My teat is damaged, what should I do?
Lansinoh products related to Coronavirus
Lansinoh views the safety of our consumers as a top priority. Lansinoh manufacturing processes meet or exceed the standards for safety and quality as required by the EU regulations.
Lansinoh products that originate from countries affected by the coronavirus (COVID-19), have transport times that are longer than the survival time of the coronaviruses.
The World Health Organization (WHO) has issued statement communicating that the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is low.
We recommend consumers continue to follow our standard cleaning and usage instructions.
World Health Organization Statement:
Are goods from regions where the coronavirus has been detected safe?
Yes. The likelihood that infected people will contaminate commercial goods is low. Likewise, the likelihood of being infected with the corona virus by goods that have been moved, shipped and exposed to different environmental conditions is low.