Frequently Asked Questions - Lansinoh

Frequently Asked Questions

Lanolin Nipple Cream Frequently Asked Questions

What is the expiry date of HPA Lanolin Nipple Cream?

Our lanolin does not have a use by date, it contains no water so bacteria cannot grow in it. However it should be used within 12 months of opening the tube.

Breast Pump Frequently Asked Questions

Breast Pump Frequently Asked Questions

I think my breast pump is faulty, what should I do?

If your product is faulty there are a few things below that you can check.
If you are still experiencing issues after trying our trouble shoot guide, please use the contact us form here; Select “Nature of Enquiry” as “My Product is Faulty” and fill in all fields, then one of our team will be in touch.

Can I sterilise my breast pump?

Yes, you can.
You should sterilise all parts of your breast pump that come into contact with breastmilk; these include: – Comfort Fit breast cushions, valve, diaphragm, diaphragm cap, milk storage bottle, breast cushion body. You will also need to sterilise the container ring, disc, sealing cap, teat and lid, if storing for baby’s next feed.
You do not need to wash or sterilise the tubing, electric cable or base unit.
Which parts should I sterilise?

Do you have spare parts for the breast pump?

Yes, we do.
You can find spare parts for all our breast pumps here.

How do I store breast milk?

When you’re expressing your milk to use at a later date, it’s important to refrigerate or cool it immediately to ensure it has the longest shelf life possible.
The NHS states that when stored correctly, expressed milk will last for:

  • up to five days in the fridge at 4°C or lower
  • two weeks in the ice compartment of a fridge
  • up to six months in a freezer

Full details can be found by clicking here.

How do I know if my Comfort Fit Breast Cushion fits properly?

Having a correctly fitted breast cushion is essential to a positive pumping experience. By using the correct size, the process of expressing will be comfortable and maximise pumping efficiently.
Read our full guide on how to get the right fit for you.
Correctly fitted ComfortFit Breast Cushion

My breast pump doesn’t have any suction, what is wrong?

There are a couple of things to check if your breast pump is not giving out any suction.

  1. Make sure you power supply is connected to your breast pump and that your batteries or power bank have charge. Breast Pump connected to a power supply
  2. Check the tubing is not kinked or has any knots restricting air flow. Tubing should be straight
  3. Make sure the correct ends of the tubing are connected to the base unit and to the breast cushion body. Correct tubing connected
  4. Inspect the valve to make sure it is not damaged. Is my valve damaged?
  5. Check that your diaphragm is the right way up inside the breast cushion body. Is my diaphragm the right way up?

If you require spare parts please click here, or if you are still experiencing issues please contact us.

How often should you replace breast pump valves?

If you are expressing once per day you should replace your valves every 8-12 weeks. If you are exclusively expressing, we would recommend replacing the valves every 4-6 weeks.
You can purchase a pack of 4 replacement valves here.

How do I know when to replace breast pump valves?

If you notice a decrease in suction from your breast pump or a reduced amount of breastmilk during your expressing session. If there’s a tear in your valve, you will need to replace it. You can purchase a pack of 4 replacement valves here.

Spare Parts Frequently Asked Questions

Breast Pump Parts FAQ

Do you have breast pump replacement parts?

Yes, you can purchase spare parts for your breast pump directly from our website.
You can find spare parts for all our breast pumps here.

Do you have replacement parts for bottles?

Yes, we do.
You can purchase our storage bottle, with teat ring and cap here as a single or for a Pack of 2 here.
Teats should be replaced if you notice damage to them, discolouring or tears. Teats should also be replaced once if you can see baby is struggling to drink from the bottle, where you should replace with the next size up teat. You can find out where to buy the teats by clicking here.

3-in-1 TheraPearl Breast Therapy Pads Frequently Asked Questions

TheraPearl Breast Therapy Pads

How do I warm them?

Therapearl Warming instructions
Please follow these instructions carefully as overheating may cause injury, including burns.
Please refer to your microwave instructions for wattage.
1,250 watts = 11 seconds
1,000 watts = 13 seconds
700 watts = 16 seconds
We would also recommend; each therapy pack should be heated separately.
Heating beyond the suggested time (maximum of 16 seconds) which is not recommended by Lansinoh, may damage or destroy your 3-in-1 TheraPearl Breast Therapy Pads. Overheating or prolonged application may cause injury. Do not apply to sensitive skin or open wounds. Do not puncture pack and/or ingest contents. Do not fall asleep using pack. For extreme, prolonged or chronic pain, consult a healthcare professional.

How do I use the pads cold?

You can freeze your 3-in-1 TheraPearl Breast Therapy pads in the freezer for at least 2 hours.

I do not have a microwave; how can I warm them?

Fill a large pot with enough water to fully submerge the pack without touching the bottom of the pot. Bring water to a boil and remove pot from heating surface.  Do not immerse pack while water is being heated. Use a blunt, nonmetallic tool to submerge and remove the pack from the water. Do not leave pack unattended while heating. If pack has a strap that is removable, remove strap before heating pack. If strap is not removable, avoid submerging strap while heating the pack.

Submerge pack for the time listed below. If pack has not reached desired temperature, submerge again (in same water) for an additional minute.

1-2 Minutes  

Do not allow the pack to come in contact with the pot or heat source for prolonged time, excessive contact may rupture the pack.  Towel dry pack before applying. Always inspect the pack for signs of damage or leaking prior to use and discard if damage is found.  Always test the pack temperature before application and allow to cool if needed.

Feeding Bottle & NaturalWave teats Frequently Asked Questions

Feeding Bottle & Teat FAQ

What teat do the feeding bottles come with?

The Lansinoh Feeding bottles come with different flow teats depending on which bottle size you purchase.
160ml feeding bottles are supplied with a slow flow teat.
240ml feeding bottles are supplies with a medium flow teat.

How do I wash the Lansinoh Feeding Bottles?

You should wash any feeding bottle immediately after use by using hot water and a mild soap. Alternatively, you can place them on the top rack of the dishwasher. Once washed, you can sterilise your bottles using steam sterilisation or cold-water solutions.

Can I wash the feeding bottles in the dishwasher?

Yes, Lansinoh Feeding Bottles and NaturalWave teats can be washed in the dishwasher on the top rack only. You should follow the dish washing by sterilising your bottles using steam sterilisation or cold-water solutions.

How long will bottles stay sterile for after sterilising?

Our feeding bottles stay sterile for 24 hours after sterilising.

After I have sterilised my baby’s bottles and teats, how should I dry them?

Any water left inside the bottles after sterilisation is sterile and will not collect any germs, therefore you will not need to dry them.

My teat is damaged, what should I do?

Teats should be replaced if you notice any damage to them, discolouring or tears. You can find out where to buy the teats by clicking here.

Lansinoh products related to Coronavirus

Lansinoh views the safety of our consumers as a top priority. Lansinoh manufacturing processes meet or exceed the standards for safety and quality as required by the EU regulations.

Lansinoh products that originate from countries affected by the coronavirus (COVID-19), have transport times that are longer than the survival time of the coronaviruses.

The World Health Organization (WHO) has issued statement communicating that the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is low.

We recommend consumers continue to follow our standard cleaning and usage instructions.

World Health Organization Statement:

Are goods from regions where the coronavirus has been detected safe?

Yes. The likelihood that infected people will contaminate commercial goods is low. Likewise, the likelihood of being infected with the corona virus by goods that have been moved, shipped and exposed to different environmental conditions is low.

https://www.who.int/news-room/q-a-detail/q-a-coronaviruses


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