Frequently Asked Questions
Breast Pump Frequently Asked Questions?
I think my breast pump is faulty, what should I do?
If your product is faulty there are a few things below that you can check.
If you are still experiencing issues after trying our trouble shoot guide, please use the contact us form here; Select “Nature of Enquiry” as “My Product is Faulty” and fill in all fields, then one of our team will be in touch.
Can I sterilise my breast pump?
Yes, you can.
You should sterilise all parts of your breast pump that come into contact with breastmilk; these include: – Comfort Fit breast cushions, valve, diaphragm, diaphragm cap, milk storage bottle, breast cushion body. You will also need to sterilise the container ring, disc, sealing cap, teat and lid, if storing for baby’s next feed.
You do not need to wash or sterilise the tubing, electric cable or base unit.
You should sterilise all parts of your breast pump that come into contact with breastmilk; these include: – Comfort Fit breast cushions, valve, diaphragm, diaphragm cap, milk storage bottle, breast cushion body. You will also need to sterilise the container ring, disc, sealing cap, teat and lid, if storing for baby’s next feed.
You do not need to wash or sterilise the tubing, electric cable or base unit.
Do you have spare parts for the breast pump?
Yes, we do.
You can find spare parts for all our breast pumps here. Select “Nature of Enquiry” as “Breast Pump Parts” and one of our team will be in touch.
You can find spare parts for all our breast pumps here. Select “Nature of Enquiry” as “Breast Pump Parts” and one of our team will be in touch.
How do I store breast milk?
When you’re expressing your milk to use at a later date, it’s important to refrigerate or cool it immediately to ensure it has the longest shelf life possible.
The NHS states that when stored correctly, expressed milk will last for:
The NHS states that when stored correctly, expressed milk will last for:
- up to five days in the fridge at 4°C or lower
- two weeks in the ice compartment of a fridge
- up to six months in a freezer
Full details can be found by clicking here.
How do I know if my Comfort Fit Breast Cushion fits properly?
Having a correctly fitted breast cushion is essential to a positive pumping experience. By using the correct size, the process of expressing will be comfortable and maximise pumping efficiently.
Read our full guide on how to get the right fit for you.
Read our full guide on how to get the right fit for you.
My breast pump doesn’t have any suction, what is wrong?
There are a couple of things to check if your breast pump is not giving out any suction.
- Make sure you power supply is connected to your breast pump and that your batteries or power bank have charge.
- Check the tubing is not kinked or has any knots restricting air flow.
- Make sure the correct ends of the tubing are connected to the base unit and to the breast cushion body.
- Inspect the valve to make sure it is not damaged.
- Check that your diaphragm is the right way up inside the breast cushion body.
If you require spare parts please click here, or if you are still experiencing issues please contact us. Select “Nature of Enquiry” as “My Product is Faulty” and one of our team will be in touch.
Spare Parts Frequently Asked Questions
Do you have breast pump replacement parts?
Yes, you can purchase spare parts for your breast pump directly from our website.
You can find spare parts for all our breast pumps here. Select “Nature of Enquiry” as “Breast Pump Parts” and one of our team will be in touch.
Do you have replacement parts for bottles?
Yes, we do.
Teats should be replaced if you notice damage to them, discolouring or tears. Teats should also be replaced once if you can see baby is struggling to drink from the bottle, where you should replace with the next size up teat. You can find out where to buy the teats by clicking here.
Teats should be replaced if you notice damage to them, discolouring or tears. Teats should also be replaced once if you can see baby is struggling to drink from the bottle, where you should replace with the next size up teat. You can find out where to buy the teats by clicking here.
You can find spare parts for all our breast pumps here. Select “Nature of Enquiry” as “My Product is Faulty” and one of our team will be in touch.
3-in-1 TheraPearl Breast Therapy Pads Frequently Asked Questions
How do I warm them?
Please follow these instructions carefully as overheating may cause injury, including burns.
Please refer to your microwave instructions for wattage.
1,250 watts = 11 seconds
1,000 watts = 13 seconds
700 watts = 16 seconds
We would also recommend; each therapy pack should be heated separately.
Heating beyond the suggested time (maximum of 16 seconds) which is not recommended by Lansinoh, may damage or destroy your 3-in-1 TheraPearl Breast Therapy Pads. Overheating or prolonged application may cause injury. Do not apply to sensitive skin or open wounds. Do not puncture pack and/or ingest contents. Do not fall asleep using pack. For extreme, prolonged or chronic pain, consult a healthcare professional.
Heating beyond the suggested time (maximum of 16 seconds) which is not recommended by Lansinoh, may damage or destroy your 3-in-1 TheraPearl Breast Therapy Pads. Overheating or prolonged application may cause injury. Do not apply to sensitive skin or open wounds. Do not puncture pack and/or ingest contents. Do not fall asleep using pack. For extreme, prolonged or chronic pain, consult a healthcare professional.
How do I use the pads cold?
You can freeze your 3-in-1 TheraPearl Breast Therapy pads in the freezer for at least 2 hours.
I don’t have a microwave; how can I warm them?
Alternate Heating Method:
Submerge pack without sleeve in pot of water. Pack cannot touch bottom of pot. Bring water to boil, remove from heat, and keep submerged for 1-2 Minutes. Test pack temperature before application. If desired temperature is not reached, submerge for one additional minute. Place packs in sleeves before using.
Submerge pack without sleeve in pot of water. Pack cannot touch bottom of pot. Bring water to boil, remove from heat, and keep submerged for 1-2 Minutes. Test pack temperature before application. If desired temperature is not reached, submerge for one additional minute. Place packs in sleeves before using.
Feeding Bottle & NaturalWave teats Frequently Asked Questions
What teat do the feeding bottles come with?
The Lansinoh Feeding bottles come with different flow teats depending on which bottle size you purchase.
160ml feeding bottles are supplied with a slow flow teat.
240ml feeding bottles are supplies with a medium flow teat.
160ml feeding bottles are supplied with a slow flow teat.
240ml feeding bottles are supplies with a medium flow teat.
How do I wash the Lansinoh Feeding Bottles?
You should wash any feeding bottle immediately after use by using hot water and a mild soap. Alternatively, you can place them on the top rack of the dishwasher. Once washed, you can sterilise your bottles using steam sterilisation or cold-water solutions.
Can I wash the feeding bottles in the dishwasher?
Yes, Lansinoh Feeding Bottles and NaturalWave teats can be washed in the dishwasher on the top rack only. You should follow the dish washing by sterilising your bottles using steam sterilisation or cold-water solutions.
How long will bottles stay sterile for after sterilising?
Our feeding bottles stay sterile for 24 hours after sterilising.
After I have sterilised my baby’s bottles and teats, how should I dry them?
Any water left inside the bottles after sterilisation is sterile and will not collect any germs, therefore you will not need to dry them.
My teat is damaged, what should I do?
Teats should be replaced if you notice any damage to them, discolouring or tears. You can find out where to buy the teats by clicking here.